header_faq

Who will be in my home?
A crew of 2 or 3 of our friendly, highly trained cleaning professionals in uniform, supervised by a manager.

Are you insured and bonded?
At Time Creators Inc. , we understand that you need to have peace of mind that your belongings are being handled and treated with care at all times so we are fully insured and bonded.  A copy of our certificates is available upon request.

What time will you be cleaning my home?
Our hours are Monday through Saturday 8 a.m. to 6 p.m. You will be scheduled during these times.

How will I know when to expect my cleaning?
You will be entered into our system with a specific cleaning schedule and you will receive a reminder call the evening before your scheduled clean. At this time you will also have an opportunity to notify us of any special attention needs.

Do I need to be home when the cleaners arrive?
It is not necessary for you to be home when we arrive. In fact, most of our customers prefer to provide us with a copy of their key or use a lockbox. If you are an apartment home resident you can authorize entry by notifying the office at your property.

How do I pay for my cleaning?
Most of our customers prefer to leave cash or a check on the kitchen countertop at each visit. Alternatively, you may also pay your bill using your VISA, MasterCard or DiscoverCard.